You are a criminal negotiator by the name of Ken, sent to investigate a bomb threat at the Sunrise Shopping Centre by a mysterious man by the name of "Mr. Smile," who beckons you to "turn his frown upside down." However, the supposed hostages seem mysteriously unphased with the situation at hand. Needing their knowledge to get to where he's hiding, Ken sets out to fulfil the needs of the clerks, to put the smiling man to justice!